Privacy Statement of Better-housing B.V.
Better-housing B.V. & affiliated companies
At Better-housing B.V., we value your privacy and the trust you place in us. Whether you are a client, potential client, or simply in contact with our company, you may share personal information with us. This can happen when you call, email, send documents, visit our office, or speak with one of our representatives.
Because we often handle personal data as part of our services, we want to assure you that we process this information carefully, transparently, and in full compliance with privacy laws. This Privacy Statement explains what personal data we collect, why we collect it, and how we protect it.
1. What is personal data?
Personal data refers to any information that can identify an individual, either directly or indirectly. This includes obvious details such as your name, address, or email, but can also include combinations of data like a postal code with a house number.
Information about deceased persons or legal entities (such as companies) is not considered personal data. Some information — like racial or ethnic background, religious beliefs, or health data — is categorized as special personal data and is subject to additional protection measures.
2. Why do we process your personal data?
When you interact with Better-housing B.V., certain personal information may be collected. We only use this data for clear and legitimate purposes, such as:
-Delivering the services or products you’ve requested;
-Communicating with you about our services or ongoing agreements;
-Sending updates or newsletters (only with your consent);
-Conducting marketing and customer relationship activities.
We never sell or share your personal data with third parties without your explicit permission or a valid legal reason. When we do work with trusted partners, we ensure that they apply the same level of data protection and confidentiality that we maintain internally.
The processing of personal data is always based on one or more of the following grounds:
A. To perform a contract or take steps at your request before entering a contract;
B. To comply with legal or regulatory obligations;
C. Based on your consent.
3. Whose personal data do we process?
We process personal data from clients, business partners, website visitors, and anyone who communicates with us.
If you represent a company and provide us with the personal details of your employees, it is your responsibility to inform them that their data may be processed by Better-housing B.V.
4. What personal data do we collect?
Depending on your relationship with us, we may process the following types of personal information:
-First and last name
-Job title or position
-Company name
-Contact and billing address
-E-mail address
-Date of birth
-Gender
-Financial or payment details (for invoicing or service execution)
-Any additional information you voluntarily provide to us
We do not process personal data obtained from external sources — only the data you have provided directly.
5. How we protect your personal data
Better-housing B.V. strictly follows the principles set out in the General Data Protection Regulation (GDPR). We only collect and process data for legitimate reasons and ensure that our use of your data is limited to what is necessary for those specific purposes.
We apply robust technical and organizational security measures to protect your data from unauthorized access, loss, or misuse. Our staff are trained and aware of their responsibilities in handling your data securely and confidentially.
6. Confidentiality
To deliver our services, it may be necessary for employees to access your personal data. Every Better-housing employee is bound by a confidentiality agreement, ensuring that your information remains private. Only authorized staff are permitted to handle personal data, and they do so strictly within the scope of their duties.
7. Your rights: access, correction, and more
Your personal data always belongs to you. You have the right to:
-Request access to the personal data we hold about you;
-Request corrections to inaccurate or outdated information;
-Request deletion or restriction of processing where legally applicable;
-Withdraw consent at any time (if processing is based on consent).
You can submit such requests or questions by contacting us at: info@better-housing.nl
8. Data retention
We only store personal data for as long as necessary for the purposes for which it was collected. The duration depends on several factors, including:
-The term of your agreement with Better-housing B.V.
-Legal or tax-related retention obligations
-The possibility of ongoing or potential disputes that require data to be retained.
When personal data is no longer needed, it is securely deleted or anonymized.
9. Cookies
Our website may use cookies to enhance functionality and user experience. Cookies are small files stored on your device when you visit our site. You can find detailed information about how we use cookies in our Cookie Policy, available on our website.
10. Updates to this Privacy Statement
Better-housing B.V. may update this Privacy Statement periodically to reflect changes in regulations, services, or technology. We encourage you to check this page regularly to stay informed about how we protect your data.
11. Contact information
If you have questions about how your personal data is handled or wish to exercise your data protection rights, please contact us at: info@better-housing.nl